Archive for July, 2010

What’s Your LP Load Time?….Part II

Saturday, July 31st, 2010

As promised I’m gonna reveal another REALLY KILLER way to boost your landing page load time.

This is a little more involved than the gzip compression trick I talked about last time.

Here’s the secret…

Host your images, CSS, and scripts on CDN.

What the heck is CDN? CDN is (short for Content Delivery Network) a set of supped up servers all around the world that all hold copies of your data.

When someone loads your site the CDN content is accessed from the closest server, which makes the load time SUPER FAST.

I use MaxCDN for all my landing pages + even my whole site, since it improves SEO rankings as well.

Yeah, there’s a BIT of leg work to getting it setup but it’s 100% worth it.

“I don’t know Amit, is it REALLY worth it?”

Listen, you’re graded on a curve as far as Adwords QS goes, you just need to nudge yourself ahead of the pack to start seeing HUGE gains. Every change you can make, little or big, to improve your QS is WORTH IT!

How To Make Great Presentations

Tuesday, July 27th, 2010

At some point, most of us have to make a presentation.

Does the notion fill you with dread? Or perhaps you comfortable with presenting, but often don’t know what to say, or how best to say it? Do you think you might get more sales, or get your way more often, if you could made better presentations?

Making better presentations is a craft that can be learned. Let’s break the elements of a presentation down to an easy-to-use template.

1. Great Presentations Are About Planning

Great presentations are only partly about execution. Great presentations are mostly about planning.

Like a great play, or a great movie, great presentations are carefully planned and scripted. A play or movie has a moral to the story. The audience is taken through a series of acts that lead to a take-away point, or moral.

Presentations have a lot in common with theater and story telling. They have almost nothing to do with Powerpoint. No more so than a stage prop makes a play.

So before you touch Powerpoint, you should reach for a paper and pen, and create a plan.

A plan should consist of the following points:

1. What is the big idea you want to leave people with?

What is the moral of your story? This is not “buy your service”. This is why someone should buy your service. For example, “Pay Per Click will increase your brand reach”. Make it a headline. It should be short and easily understood.

2. Decide on three key messages that deliver your point. I’ll explain why three is a great number shortly.

3. Use comparisons, metaphors and analogies to support your key messages.

If a concept is new to your audience, then it is helpful to relate your concept to something the audience already understands. For example, “PPC is like your direct marketing, but with the advantage of instant feedback”

4. Demonstrate.

Show your product or service working. In terms of PPC, this can take the form of a case study. A case study is a story within a story. You should outline the problem, the method you used to solve it, and the positive outcome.

5. Share the stage.

If you can get your audience involved, do so. Use a Q&A session. Hand product reports/samples around and encourage participation. People will become more engaged with your message.

Share the stage with video and audio presentations. There are three types of learners – visual, auditory, and kinesthetic. Most of us are visual, but try to incorporate something for each.

Aristotle’s has a five point plan for making presentations. He also based his approach around stories – problem, conflict and resolution:

  • Deliver a story that arouses the audiences interest
  • Pose a problem that has to be solved or answered
  • Offer a solution to the problem you raised
  • Describe specific benefits for adopting the course of action set fourth in your solution
  • State a call to action

Aristotle didn’t use Powerpoint, but he knew the benefit of a plan :)

2. Answer The Fundamental Question

“Why should I care”?

“I” meaning the person listening to your presentation.

It’s not about you, it’s about them. Why should the customers care about your service? What burning problem does it solve for them?

In terms of PPC:

  • PPC gets highly qualified traffic to websites – starting right now.
  • PPC delivers qualified customers.
  • PPC is more cost effective than channels X, Y and Z
  • etc….

In order to answer the question “Why should I care”, you first need to understand your customers needs. Put yourself in their position. Why would you come away from the presentation glad to have listened?

Get rid of buzzwords and other self indulgences unless your audience has a clear understanding of them.

3. Develop A Sense Of Purpose

It’s the old cliche – do what you love.

Is there anything more dull than listening to a presentation by someone who doesn’t really believe what they are saying?

It comes across well when people are enthusiastic, as opposed to just going through the motions. You’re selling yourself as much as selling what you say.

If you don’t really love what you do, you either need to find another job, or find something within that job that you can love.

Perhaps you enjoy the process of helping find solutions, you enjoy the game, you enjoy making peoples lives better, or doing business. Dig deep to find what you’re passionate about, and inject your presentation with a sense of genuine purpose.

4. Create Twitter-like Headlines

140 character sentences will help you sell your ideas more persasively. Short sentences rule.

There’s another advantage.

If you can reduce your main points to Twitter-like headlines, it helps control your message. People will recite your headline when they talk about you. “Google organizes the worlds information”.

Repeat your headlines through your presentation, and through your media. There are many words in a presentation, but only so many messages – typically three – you want people to take away. Make sure those messages are short, sweet and repeated often.

5. The Rule Of Three

Create a list of three main points.

These are your Twitter-esque headlines. Under each of your three headlines, use story, metaphor, and third party endorsements to reinforce your point.

Why three? Three works. Drama has three acts. Songs have an intro, a verse and a chorus. There’s something very human about three. Also, it’s difficult for people to remember many points. Three is certainly a comfortable number for presentations.

6. The Role Of The Antagonist

All stories have a villain.

Who is your villain? What is the force (problem) you oppose (solve)?

For example, the computer industry often uses the David vs Goliath story. Microsoft once positioned as the underdog against IBM. Apple positioned against Microsoft.

Characterize the antagonist correctly. It doesn’t need to be as obvious as a David vs Goliath battle. In PPC, that antagonist might be overpriced old-media channels that no longer work well for the customer. Or the fragmentation of audiences.

Establish the antagonist early in your presentation. Movies typically do this in the first 20 minutes i.e. in the first act.

First describe the pain, then go on to provide the solution. Go into sufficient detail about the “pain” until your audience clearly recognizes it. Your solution should obviously counter the pain. It should be demonstrate-able.

7. The Heroic Solution

Once the villian is established, you then need a hero. That’s you. Or more accurately, the solution you propose.

Let’s take a look at this in action:

Describe the status quo. Establish the villian. Introduce the hero. Describe in plain English how your company, product service, offers a cure for that pain. Given the short time frame, Apple didn’t quite get to the last bit – they implied it, however you should have ample time to do so in a presentation.

Hopefully this has given you some food for thought. Remember, tell a story. Outline the problem, then propose a solution. A presentation is about them, not you.

What’s Your LP Load Time?….Part I

Tuesday, July 27th, 2010

I know, I know, I haven’t posted in a LONG time. Let’s just say I’ve been busy getting a new business up and running. :)

I want to do a series of posts revealing some KILLER Adwords insights that’ve I’ve recently stumbled upon.

First one has to do with landing page load time.

Unless you’re a total newbie, I’m sure you’ve heard that landing page load time plays a part in your Quality Score.

Well, let me tell you, IT PLAYS A HUGE ROLE! Speeding up your load time can not only cut your CPC by up to 50%, but will also skyrocket your SEO rankings, so pay attention!

The first tip is a non-brainer: host your site on a dedicated server, shared hosting will KILL your load time.

The second tip is UBER POWERFUL and most people are NOT doing this…

Call your web hosting company (or if you’re tech savvy edit your Apache config file) and turn on MOD_GZIP/MOD_DEFLATE.

mod_gzip (or mod_deflate, same thing really) setting gzips web content before it sends it to your browser, then your browser simply unzips the file and loads up the content.

This DRAMATICALLY speeds up landing page load time. Google will LOVE your site if you do this.

I got one more trick up my sleeve on how to seriously bump up LP load time, it’s a little more involved so I’ll tell you about it next time. Stay tuned!

Want to check if your site is gzip enabled? Go here: http://www.whatsmyip.org/http_compression/

Demand Media’s eHow.com Using Interesting Expired Domain Redirect SEO Strategy

Tuesday, July 27th, 2010

Perhaps part of the "interesting data" Richard Rosenblatt was talking about was link anchor text on expired domains & cybersquatting efforts that he could redirect in bulk at high earning eHow pages.

Not to fear, Demand Media is a trusted Google partner, so the algorithm and engineers are prohibited to take action against the same activity which would get your website removed from the search results.

I am not sure how long Yahoo!'s link function will work for, but below are screenshots showing the inbound links pointing at these expired domains that eHow was exploiting.

After the domains got press coverage Demand Media quickly removed the redirects & the domains are generic PPC park pages.

The domain names are registered using a proxy for cover to hide who is behind this sort of activity, but if you click on the "Buy this domain" link it leads to AcquireThisName.com, which has been highlighted as an eNom front organization:

if these domains were acquired by Enom, fair and square and not from their own customers, then why all the deception, and not just offer these domains for sale through Enom?

Is this another example of registrar abuse?

Certainly, this maybe another reason for all domainers to take a long hard look at which companies they choose to do business with.

Buying expired domain names for links is something Matt Cutts loathes. In fact, the first time he came across spam it was someone doing the exact same thing eNom was doing above - taking a well linked to domain name and leveraging that link equity for another purpose (see the very first question in the following video).


The very technique that eHow uses today is *exactly* what caused Matt to create Google's anti-spam team!

Google's blind eye and double standards toward the large MFA spam sites are becoming such a big issue that it looks to be at the core of the marketing strategy for new search engines!

Portrait of an SEO

Monday, July 26th, 2010

The following is a guest post by Kpaul. :)

A long time ago, on an Internet far, far away (when I wrote for fun - and for free), I did a piece called Portrait of a Blogger. The year was 2002 and blogging was just beginning to really hit the mainstream hard. If you’re not familiar with the audience at Kuro5hin.org, they’re a snooty version of slashdot readers if you can imagine such a thing. (Mentioning both of these websites is outing my age, I think. I better not mention Compuserve.) The story was published on K5 and is still available today. I was told once that it drew a lot of traffic, although Mr. Foster never would share the exact numbers with me. (I imagine he’s laughing somewhere on his yacht these days.) It’s interesting to see how many of the links are still active in that article.

In any case, I thought about that story the other day when I was lamenting the fact that I didn’t start publishing my own content on my own sites earlier. (I spent the bubble years working for corporate media on the Death Star.) I let the idea of the piece gel in my mind for a while. I knew I couldn’t do another portrait of a blogger piece. I mean, I could, but I don’t think it would do as well as the previous one did. Also floating around in my mind was an okay from the esteemed Aaron Wall to submit a guest post for SEO Book. Eventually, these two ideas crossed paths, exchanged emails, and set-up a plan to combine the old Portrait of a Blogger piece with something relevant for Aaron’s audience.

So, without further ado, I give you a portrait of an SEO circa 2010

The SEO Newbie

Favorite software: SENuke
Favorite website: webmasterworld.com
Favorite drink: Jolt (cause that’s the stereotype and it was in Hackers the movie)
Favorite viral video: Numa Numa
Favorite rapper: 50 cent

A friend of their friend’s sister’s little brother makes money online, so it’s totally going to be possible. The SEO newbie looks forward to a life of an hour of work every week for untold riches. While more and more people are trying to make money online, many of them just don’t have what it takes to work for themselves online. While chasing the magic button - also known as the golden tip, the super duper affiliate secret, or even the extra double tip for making money online - the SEO newbie tends to get distracted from the one obvious thing that equals sucess - i.e. work. Once most SEO newbies find out making money online takes work (more and more of it as time passes and competition increases), they drop out of the game and go back to whatever it was they were doing. Before that, they’re usually found on Webmaster World gabbing about the latest “Google Dance.”

SEO Auto-Blogger

Favorite software: WordPress MU
Favorite website: Any with an RSS Feed
Favorite drink: Watered Down McDonald’s Pop (mass produced sugar water that sorta resembles soda)
Favorite viral video: Lazy Sunday (something everyone copied)
Favorite rapper: Black Eyed Peas

If one page in the SERPs is good, and ten pages in the SERPs is great and so on and so forth, what about 1 billion pages? That would be best, right? But how to write a billion pages worth of content? Enter the auto-blog. This spray and pray method of SEO is still tried by many new to the industry, but it is becoming more and more difficult to keep a site like this going for more than a few months. That’s not to say that it doesn’t exist, but there are few low level auto-bloggers who don’t end up getting burned. And yet auto-bloggers make up a large slice of the SEO landscape. This will undoubtedly change in the years ahead.

The mainstream media also plays this game :D

SEO Link Merchant

Favorite software: Yahoo! Site Explorer or any Online Link Tool
Favorite website: Any that will buy or sell a link
Favorite drink: Absynth (not legal anymore)
Favorite viral video: Star Wars Kid
Favorite rapper: Tupac

These people live and dream about links. From the value of links to anchor text to placement to link wheels, their world revolves around the power of the link. Since link selling and buying has gone into a shady black market type atmosphere over the last few years, some of these characters can be shady. A common technique is to peddle “text advertisements” for a low monthly rate to unknowing webmasters. While there are some websites and email accounts still operating in the open, there are also black hat link merchants in some very bad neighborhoods. While I probably shouldn’t mention it, there are some who see short term success using these methods. The thing is, online you want to play the long game. And for that, buying and selling links is out.

Phony SEO Guru

Favorite software: The autoresponder
Favorite website: forums.digitalpoint.com
Favorite drink: Acai Juice
Favorite viral video: That annoying frog techno thing!
Favorite rapper: Vanilla Ice

The schemes and scams are plentiful in the world of the phony guru. Yes, you too can make money by showing others how to make money. A lot of these so called gurus don’t even make money on the Internet other than peddling their ebooks and membership sites. The problem with these people is that after a person is burned by so many, they run the danger of not spending ANY money online. This can be just as bad as wasting money on worthless, phony gurus. For example, an SEO Book membership is a wise investment that will pay off in the long run. Don’t be afraid to invest money wisely after being burned by phony SEO gurus.

SEO Tail Chaser

Favorite software: The latest WSO!
Favorite website: warriorforum.com
Favorite drink: Budweiser (or something domestic and bland)
Favorite viral video: Anything their neighbor liked
Favorite rapper: Eminem

Usually found huddling around the phony gurus (which grow in numbers every month it seems as more and more people try to monetize the web), tail chasers are those people who try to copy current successful marketing methods online. If you study the whole rebill period of Internet marketing, there were a few people who started off strong (and somewhat legit), but as more and more people got into the game, the boundaries were pushed more and more. The highlight for me, I think, was seeing an elderly lady talking on a YouTube video about posting links to Google to make money. While some tail chasers may be able to make small (or even moderately large) amounts of money in a short time, they lack the skills (and vision) to replicate the success on a continual basis.

<INTERMISSION>

We interrupt this guest blog post for a shameless plug. On one of my blogs, I’ve started using D&D character alignments instead of ‘colored hats’ to tag various methods for SEO and marketing online. Okay, it’s not really unique and I doubt it catches on, but it gives more opportunities to categorize Internet marketers. We now return to our regularly scheduled guest blog post. Thanks, Aaron!

</INTERMISSION>

White Hat SEO

Favorite software: Vanilla Internet Explorer
Favorite website: mattcutts.com/blog/
Favorite drink: Water (good for you)
Favorite viral video: Anything LOL cats
Favorite rapper: DJ Jazzy Jeff & The Fresh Prince

When not wearing their “I Heart Matt Cutts” t-shirt or coming up with ways to make their website more unique and useful for visitors, these individuals like to volunteer at local homeless shelters and nursing homes. But seriously, these people make an effort to do things above board online. Many are still able to make a good living while doing this. Many don’t have the patience for white hat SEO, which is a shame, because it’s one of the better long term methods of success online. Think of your visitor after they get to your site more than trying to trick Google into ranking you high in the SERPs and you’re on your way to becoming a high level white hat SEO, which comes with many special abilities and powers.

Black Hat SEO

Favorite software: xRumer
Favorite website: Any that will take a link - willingly or not
Favorite drink: Whiskey (wine is fine but liquor is quicker)
Favorite viral video: Anything from 4chan
Favorite rapper: NWA

There are some who fall between the tail chasers and the SEO grandmasters (of all persuasions) who have the ability to recognize an opportunity and jump on it, making a bit of money along the way. The problem is that most methods used with Black Hat SEO are short term. They may have a huge payout, but the model is not sustainable unless you can stay somewhat ahead of the crowd when it comes to new things to exploit online. While some are fine with this, most at this level have the ability to come up with unique ideas on their own. When you consider that there’s about the same amount of work involved and the non-black hat techniques last longer, it makes sense to try to get beyond this stage in your SEO evolution.

Grey Hat SEO

Favorite software: A little of this and a little of that
Favorite website: wickedfire.com
Favorite drink: Coffee (some mornings with a dash of rum)
Favorite viral video: Boom Goes the Dynamite
Favorite rapper: Drake

If you mix black and white, you get grey, of course. The grey hat SEO uses both white and black hat techniques. While they’re more open than those who wear a black hat most times, they are generally more cautious than people into white hat SEO. For the most part the mix of both (good and bad) vary at any one time with grey hat SEO. Over the years, this label has morphed somewhat into a blue hat SEO, with a few key differences. Grey hat SEO, to me, means more about techniques while blue hat SEO concentrates on a mixing of web properties with different values.

Blue Hat SEO

Favorite software: A little of this and a little of that
Favorite website: wickedfire.com
Favorite drink: Coffee (some mornings with a dash of rum)
Favorite viral video: Charlie the Unicorn
Favorite rapper: Ice Cube

I’m pretty sure I know who came up with this phrase, although I’m not exactly sure of their definition of the term. To me, it follows the ‘SEO Empire’ line of thinking that was created by Eli at Blue Hat SEO. So, it would be a mix of pure white and somewhat grey (or downright black) websites in a network online. So, garbage sites at the bottom of the pyramid point up toward the money sites at the top of the pyramid. How this differs from straight grey hat SEO, I’m not sure, but it’s used by quite a few people these days. For the most part, Blue Hat SEO peoeple are well versed in the way the Internet works. And if they don’t have skills, they have someone in their network who does. There are quite a few high level blue hat SEOs currently operating online.

Article Marketer

Favorite software: Google Docs
Favorite website: ezinearticles.com
Favorite drink: Green Tea (proven weight loss, act now!)
Favorite viral video: None (text based viral only)
Favorite rapper: Mos Def (very lyrical)

When they’re not actually banging out articles for their own or other sites, they’re thinking up ideas and topics for their next round of articles. They know the value of content online. This group is split like most others into various levels of quality ranging from garbage to modern literature and everything in between. You will notice if you look closely that the more successful article marketers have higher quality content. This is no coincidence. Of course, good content is only one small piece of the puzzle, but you may want to consider outsourcing your content needs to an article marketer.

Viral SEO Ninja

Favorite software: Anything related to email
Favorite website: digg.com
Favorite drink: Tang (it’s orange, it’s different)
Favorite viral video: lonelygirl15
Favorite rapper: Kanye West (marketing magic man - good or bad)

When it comes to linkbait and causing ripples in the blogosphere, there’s nothing like the skills of a high level viral ninja. Part Charlie the Unicorn, part Star Wars Kid, and with a dash or two of LOL cats and one very, very, extremely tiny bit of 4chan, the viral ninja can mix media to send a message, get a laugh, or compel people to tell their friends about the content. As more and more people come online and try to be viral, it’s becoming more and more difficult to be unique and stand out from the millions of other people online who are vying for attention. The viral ninja understands this and is already working on three or four projects that will drown the numbers for the “Please don’t taze me” video.

SEO Grandmaster

Favorite software: LAMP
Favorite website: SEOBook.com
Favorite drink: Vitamin Water (expensive, but worth it)
Favorite viral video: Dancing baby (old school...)
Favorite rapper: Grandmaster Flash

You don’t hear from these people too much on the forums or at conferences. They don’t typically have a very active blog. They do, however, spend their time making money online - most times quite a bit of it. They apply their SEO knowledge quietly in the background, slowly building their empire piece by piece. They understand marketing and business principles and employ them. These people learned early on that wasting time online - especially at forums chasing the magic button - is not a good thing. They learned how to buckle down and apply the knowledge that everyone who’s anyone has. They know it’s all about applying the information rather than just knowing about it. While you don’t hear much from these people publicly, when they do talk quite a few people tend to listen.

Real SEO Guru

Favorite software: Firefox browser + extensions
Favorite website: Any that they own or are involved with
Favorite drink: Orange Pineapple Juice (sweet, sour, but good for you)
Favorite viral video: All Your Base Are Belong To Us (cause they do)
Favorite rapper: Jay-Z (making piles of money)

What are the lyrics from Ghetto Boys about real gangsters not talking much? Go Google it. (Sorry, Matt, it’s a verb now. You know there are secret Google parties celebrating the fact. Smile.) But yeah, real gurus aren’t all talk and no action. Real gurus of the industry don’t pitch anything and everything just to make a buck. The real gurus are few and far between, but they do exist. If you run into one, be nice to them. Unlike the SEO grandmasters, they’re more public and don’t mind interacting with the public. That said, they tend to value their time, so don’t waste it. This path has the most opportunities for people who are into SEO. (In gaming terms, it has the highest level cap.) It’s a long road, and it’s not a quest that can be undertaken alone, but if you’re serious about SEO, this is the route you want to take.

The Future of SEO?

If you’ve been around for any length of time, you know that the Internet is still constantly changing. Some of the changes are for the better and some aren’t as good, but they all are something that everyone who works online has to deal with. The SEO of last week - or even today - isn’t the same SEO that is going to be in operation over the next decade. Personally, I see the word organic being more important.

By organic SEO, I mean not mass produced, not a trick, not a scam, not a scheme, but an actual relationship between publishers and website visitors. The sites that are able to build communities around themselves are going to be the ones that survive, I think. And there is no method of SEO known to man that can create a community - a real one - out of thin air. That said, SEO can be useful to help draw people to a website that is worthy of a community forming around it.

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The above was a guest post from K. Paul Mallasch, who runs kpaul media, which publishes local news communities like Anderson Free Press as well as many niche websites. You can contact him at kpaul.mallasch@gmail.com

A disclaimer from Aaron: I thought it was fun, but I loath rap music (especially that from asshats like Kanye West), and I realize that being a publisher in the SEO space is way more profitable than being labeled as an SEO guru. I also didn't put the last picture in because he used me...and I felt that would have been a wee bit egotistical for me to publish a guest post highlighting me like that. ;)

But the post is still a lot of fun & I am sure you can associate with at least 1 or more of the above profiles. If not then you haven't been in the SEO space very long yet! ;)

New KeywordEye™ Keyword Visualizer Shows Promise

Monday, July 26th, 2010

Keyword Eye LogoMatt from KeywordEye™ sent me a ping last week to have a look at a new, free keyword ‘visualization’ tool that he’s been working on for some time now and asked me to give it a look.

It’s a pretty neat concept: pulling from the Adwords API, KeywordEye™ pulls up associated keywords to your search and displays the results in a 2D or 3D ‘cloud’ format, with higher traffic keywords displayed as larger words in the cloud, and color-codes the keywords in the cloud green, yellow, or red depending on the amount of competition.

An even cooler part of this tool is the ability to view the visualized data by country, match type, and a few other variables.  As you hover over each of the keywords in the cloud you see the individual search volume (per month) for the local region selected.  Simply click on a keyword in the cloud to add it to the scratch pad on the right for export.

keyword eye screenshotClick to Enlarge

The data in the tool is no different than what Google provides via their internal Adwords Keyword Tool, but I found that the way the data is presented helps you to visualize the scope of keyword possibilities for new niches you’re looking into (particularly the 3D cloud view).

This unique way of viewing new keyword possibilities reminds me a bit of Google’s Wonderwheel, a great way of viewing things as Google does from a relational standpoint.

Give KeywordEye a spin here!

The Business Of Web Analytics

Thursday, July 22nd, 2010

The great thing about web analytics packages is that they are very powerful tools.

The downside of web analytics packages is that they are very powerful tools!

The sheer amount of data, and the complexity of reporting tools, such as Google Analytics, confuse many marketers. What can be overwhelming for the beginner can be just as overwhelming for the expert.

The trick lies in knowing which data is important. We can determine the importance of data by linking it back to clear business objectives.

Use Data To Drive Business Decisions

Google’s Marissa Meyer, places a lot of importance on metrics. So much so, some graphic designers have left Google, frustrated by what they perceive as Google’s “data-centerism”.

Google’s approach is to measure user interaction, and then use that data to make interface design decisions. They don’t assume they know the answer until the numbers are in. “Did more people get where they needed to go when Google uses a yellow graphic instead of a red one?”

If so, yellow wins.

Google approach design this way partly because they are maths geeks but also because Google made a business decision to put the user and user activity central to to their companies mission. Google reason that what is good for the user is also good for Google.

There are two core aspects to this approach when it comes to analytics:

Analytics should be customer behavior centric – i.e. did people get where they needed to be? Did they buy? What problems are they experiencing?

Analytics should solve business questions – i.e. how can we improve revenue by 15%? What is the most influential content on our website?

The Problem Of Data Overload

We’ll leave learning the detailed mechanics of using analytics packages to our PPC forums, and instead focus on the question all marketers must ask:

How are we really doing?

It can be fun to plot historical numbers against each other.

“Wow! We’ve received 1000 more visitors for our PPC campaign than last week!”. Analytics tools certainly encourage us to count numbers and present these numbers on pretty charts. It certainly looks impressive.

But what this data really mean, in a business sense?

Without clearly defining business goals linked to measurement, not a great deal.

For example, we may have received 1000 more visitors than last week, but our cost of customer acquisition went through the roof. Why did that happen? Was that event linked to the increase in traffic, or was there some other reason?

Clear business goals, in the form of questions, help us know which data points to focus on.

Ask a series of questions related to your business. “What is the cost of cost acquisition? What content drives the most sales?” Pick out the data that answers these questions, and or setup tracking that will achieve this end.

The data we use, and the tracking we set, will be different, of course, depending on our individual business needs. However, by starting with a list of clear questions, we stand a good chance of knowing which data is most important. It can also help focus what we do, and our organizations, around data analysis.

Web Analytics: An Hour A Day

In Web Analytics: An Hour A Day, Avinash Kaushik outlines a seven step method for creating a data driven culture in your organization.

1. Go to the bottom line first - the clickstream is fun, but what you really want to know is teh answer to business questions, such as revenue, profits, profit margins, product mix etc.

2. Do analysis, not reporting – pretty charts are fun, but what do they really mean in terms of your business?

3. Depersonalize decision making – Take a leaf from Google’s book. Get rid of the politics of personality. It doesn’t matter who came up with the idea, the data should drive decision making.

4. Be Proactive, rather than reactive: If we think we need to make action X, what will the data look like that would support such a decision? Learn to recognize emerging patterns.

5. Empower everyone – everyone should be a data analyst. If a designer wants to know wether she should use this form or that, she should be looking to the analytics data for guidence.

6. Focus on three critical elements: experience, behaviour and outcomes. How much (outcomes), what is (behaviour), and why (experience)

7. Apply process: Adopting an analytics process helps you become data driven. Process is repeatable and ensures everyone is on the same page.

I recommend Avinash’s great book on Google Analytics. Also check out his website, Occams Razor.

Yahoo! Tests Microsoft Search Results

Wednesday, July 21st, 2010

Straight from the horse's mouth:

We’ve started testing organic (also referred to as algorithmic) and paid search listings from Microsoft for up to 25 percent of Yahoo! Search traffic in the U.S. The primary change for these tests is that the listings are coming from Microsoft. However, the overall page should look the same as the Yahoo! Search you’re used to – with rich content and unique tools and features from Yahoo!. If you happen to fall into our tests, you might also notice some differences in how we’re displaying select search results due to a variety of product configurations we are testing.

If you haven't given Bing much attention now would be a great time to review your Bing SEO strategy.

Blekko Cozy Up to Webmasters, Offers Killer SEO Data Free

Tuesday, July 20th, 2010

Both Yahoo! and Microsoft have confirmed that they will start testing the Bing algorithm live on some Yahoo! traffic this month. One of the big questions from the SEO perspective is what happens to Yahoo! Site Explorer? If it goes away then webmasters will need to get link data from web indexes built by SEO companies, perhaps either Open Site Explorer and/or Majestic SEO.

Yahoo! also offers a link: search in their BOSS program. While they have stated that the BOSS program will live on, there is little chance of the link: operator working in it over the longrun as Bing has disabled inbound link search on Bing.

Blekko Search Engine.

Blekko, which is a soon to launch search start-up, doesn't have much to lose in sharing data. In the short run anything to gain awareness will likely make them money in the longrun. And so they are doing just that:

Blekko is also showing just about all the behind the scenes data that they have to determine rank and relevancy. You can see inbound links, duplicated content and associated metadata for any domain in their index.

Blekko will also come with custom slashtags which users can use to personalize search. And end user feature for average users? Not sure. But it will be interesting to web developers & power searchers. There are already heated debates in the comments on TechCrunch on if people will use that feature. IMHO the point isn't for it to be an end user service for average searchers, but to be one which generates discussion & builds loyalty amongst power users. And clearly it is working. :D

They are also following the Jason Callus-Anus strategy of anti-SEO marketing (while giving SEOs tons of free data)

The SEO gamers, content farmers and link shoppers are not going to be happy. These guys are flooding the web with content designed to turn a profit, not inform, and the searcher pays the price. One company alone generates literally tens of thousands of pages every day that are solely designed to make money from SEO traffic. Slashtags are the perfect way to bypass them and search only the sites you like. One more reason the content farmers aren't going to be happy: we're opening up all the data that is the core foundation of their business. Link data, site data, rank data - all there for everyone to see. In one fell swoop the playing field just got leveled.

I think a core concept which many search engines have forgot (in an attempt to chase Google) is that if you have a place in the hearts and minds of webmasters & web developers then they will lead other users to your service.

Money is one way to buy loyalty. And Google will pay anyone to syndicate their ads, no matter what sort of externalities that leads to. But now the web is polluted with content mills. Which is an opportunity for Blekko to differentiate.

Since Yahoo! is a big publisher they had mixed incentives on this front. They do share a lot of cool stuff, but they are also the same company which just disappeared the default online keyword research tool and replaced it with nothing, and they recently purchased a content mill. This was a big area where Bing could have won. They created a great SEO guide & are generally more receptive to webmaster communications, but they have fumbled following redirects & have pulled back on the data they share. Further, if you look at Bing's updated PPC guidelines, you will see that they are pushing out affiliates and chasing the same brand ad Dollars which Google wants. Bing will be anything but desperate for marketshare after they get the Yahoo! deal in place.

Blekko goes one further than the traditional sense of "open" for their launch. They not only give you the traditional open strategy:

Furthermore, we intend to be fully open about our crawl and rank data for the web. We don't believe security through obscurity is the best way to drive search ranking quality forward. So we have a set of tools on blekko.com which let you understand what factors are driving our rankings, and let you dive behind any url or site to see what their web search footprint looks like.

but they also offer a "Search Bill of Rights" which by default other search companies can't follow (based on their current business models):

1. Search shall be open
2. Search results shall involve people
3. Ranking data shall not be kept secret
4. Web data shall be readily available
5. There is no one-size-fits-all for search
6. Advanced search shall be accessible
7. Search engine tools shall be open to all
8. Search & community go hand-in-hand
9. Spam does not belong in search results
10. Privacy of searchers shall not be violated

And so based on the above they appeal to...

  • anyone who submits themselves to the open ideology
  • journalists who hate content mills
  • searchers who hate junk search results
  • SEOs & webmasters who like free data
  • programmers who like to hack and tweak
  • people interested in personal freedom & privacy

From a marketing perspective, their site hasn't even launched yet and there is *at least* a half-dozen different reasons to talk about them! Pretty savvy marketing. :D

What Creates Digital Ghettos?

Monday, July 19th, 2010

Open source software is awesome, and I am much richer for it existing. But the concepts that work in widely downloaded free software may not apply as well elsewhere. One of the best books on this topic is Jason Lanier's You are Not a Gadget, which in large part inspired this post.

Openness is one of the most widely espoused important ideals upon which to build an online business. The reasons it is preached so heavily are

  • anything that is free doesn't have to get over the penny gap, so it is easy to gain traction when compared against paid alternatives

  • openness encourages economies of scale built on the labors of others (and re-mashing bits of others works together wrapped in a thick layer of ads)
  • the growth and margins created by the above 2 allow the embedded value in network effects to be flipped to a greater fool for a huge multiple of its intrinsic value

But most such plays are exploitative and short term based. They are leveraged bets with hidden costs.

The free tool you use is using you as a free tool.

Given people free access to post content to your server means you spend hours every week fighting spam, and when they post kiddie porn (or similar) your site goes down without warning. Did you build your website on that same "free" service that went down without warning? Oooops.

Not too long ago the publicity whore who preached the importance of loyalty & openness canned all his freelance writers with a 1 week notice, but revoked their ability to delete their own content before breaking the news to them.

YouTube intentionally violated copyright because they figured someone else would get stuck eating the $100 million legal bill.

The network of free content is a PageRank black hole which creatively flows PageRank to the shadow sites heavily wrapped in ads.

Have 43,807 friends? How many of them know your name? I define a friend as someone who you know something embarrassing about, who also knows something embarrassing about you. If there are no inside jokes there is no friendship. The only way you have thousands of friends is if the word friend is meaningless.

The network that was on top of the world seemingly only yesterday is today's digital ghetto.

Once you build exposure, the openness that was initially vital to overcoming obscurity can become a hindrance. Which is precisely why the highest value web companies are quite closed off. Sure they might have a public relations angle where they promote openness (and perhaps you should too), but beyond that it is often better to go the other way.